Cookie Policy
Last Updated: 9 April 2026
Effective Date: 15 April 2026
Phoenix Sovereign Intelligence LTD (“Phoenix Sovereign Intelligence”, “ConciergeAI”, “we”, “us” or “our”) uses cookies and similar tracking technologies (such as pixels, web beacons, local storage, and scripts) on our website https://www.conciergeai.uk/ (the “Website”) and when providing our Services, including the AI-powered diagnosis tool, booking system, expert matching, payment processing, and referral programme.
This Cookie Policy explains what cookies and technologies we use, why we use them, and how you can manage them. It forms part of our Privacy Policy.
Our registered office is at 61a Bridge Street, Kington, United Kingdom, HR5 3DJ.
1. What Are Cookies and Similar Technologies?
Cookies are small text files placed on your device when you visit a website. We also use similar technologies, including scripts and APIs from third-party providers, to enable core functions, analyse usage, process payments, and power our AI features.
2. Types of Cookies and Technologies We Use
Strictly Necessary Cookies
These are essential for the Website to function, including secure login, session management, fraud prevention, and handling AI image uploads or payment processes.
These do not require your consent.
Performance and Analytics Cookies
These help us understand how visitors use the Website, measure performance, and improve our Services and AI diagnosis tool (e.g. page views, user journeys, error reports).
Functional and Preference Cookies
These remember your choices (such as language or account preferences) to provide a better experience.
Targeting / Marketing Cookies
These may be used to deliver relevant content or measure marketing effectiveness. We only use them with your explicit consent.
AI Diagnosis and Service-Related Technologies
When you use our AI diagnosis feature (uploading property images for plumbing, electrical or home repair issues), temporary cookies, local storage, or scripts may be used to handle secure uploads and processing sessions.
3. Third-Party Cookies and Technologies
We work with multiple third-party service providers. Because our tools may change over time, we categorise them below. For the most current detailed list (including specific cookie names and durations), please refer to our cookie consent banner settings or the declaration generated by our Cookie Consent Management Platform.
💳 Payment Processing
- Stripe: Used for secure payment processing and payouts. Stripe may set cookies or use similar technologies for session management, fraud detection, and payment Link functionality.
🤖 AI and Machine Learning Providers
- Grok (xAI): Used to power certain AI features and responses.
- ChatGPT (OpenAI): Used for AI diagnosis assistance, text processing, or related intelligent features.
- Gemini (Google): Used for AI capabilities, including potential image analysis support or generative features.
- Other AI technology partners.
These AI services are primarily accessed via secure API calls (backend processing). However, their scripts or embedded components may set performance, functional, or analytics cookies/similar technologies when loaded on the Website.
🔧 Other Common Categories
- Analytics and performance providers (e.g. Google Analytics or similar)
- Web hosting, security, and infrastructure providers
- Communication and marketing tools
- Identity verification and background check services
✅ We do not sell your data. AI providers process data only as necessary to deliver the requested service, in line with our agreements and applicable data processing terms.
4. How Long Do Cookies Last?
⏱️
Session Cookies
Deleted when you close your browser.
📅
Persistent Cookies
Remain on your device for a set period (days to 2 years) or until deleted.
5. Managing Your Cookie Preferences
When you first visit our Website, a cookie consent banner will appear. You can choose:
Accept All
Reject All
(non-essential cookies)
Customise
your preferences
You can change your choices anytime by:
- Clicking “Cookie Settings” in the footer or banner
- Adjusting your browser settings (note: blocking strictly necessary cookies may limit functionality)
Non-essential cookies and third-party scripts (including analytics or marketing from AI/payment providers) will only load after you give consent.
6. Updates to This Cookie Policy
We may update this Cookie Policy as we add or change third-party tools (e.g. new AI providers or payment features). We will update the “Last Updated” date and, for significant changes, display a notice on the Website.
We recommend reviewing this page periodically. For the latest cookie details, always check the consent banner settings.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Phoenix Sovereign Intelligence LTD
61a Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: privacy@conciergeai.uk
You have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/