Privacy Policy

1. Introduction

ConciergeAI ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following data about you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, phone number, and physical address.
• Asset Data: Information about your vehicles (Reg, Make, Model) or properties.
• Financial Data: Payment card details (processed securely via Stripe).
• Transaction Data: Details about services you have booked or provided.

3. How We Use Your Data

We use your data to:

• Provide and manage your bookings.
• Process payments and prevent fraud.
• Utilize AI services (Gemini Vision) for dispute resolution by analyzing uploaded photos.
• Notify you about changes to our service.

4. Data Sharing

We share your data with Merchants (to facilitate bookings) and third-party service providers (Stripe for payments, Google for AI analysis). We do not sell your personal data to third parties.

5. Your Legal Rights

Under UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction or erasure of your data ("Right to be Forgotten").
• Object to processing of your personal data.
• Request the transfer of your data to another party.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at privacy@conciergeai.co.uk.